The RD stated that if a ROCC is not operating and providing "connectivity" for its field offices, "electronic processing cannot be done, e-mail service will be unavailable, and hearing offices cannot hold hearings using automated processes. The processing of claims, including initial claims, terminations, overpayments, etc., is done through the network connections provided by ROCCs. The Agency administers the Social Security Act and pays about $7 billion a month to approximately 55 million recipients. The Philadelphia ROCC serves the mid-Atlantic area and connects about 300-350 sites and about 16,000 users. A ROCC allows users to connect to the National Computer Center (NCC) where client data is maintained and transmits the data between field offices and the NCC, but does not store data and does not have the systems to do so. A ROCC contains the "infrastructure for data communication and e-mail services" and connects regional offices in a particular geographic area with the nationwide network. The Agency has six ROCCs that "function as hubs in its nationwide telecommunications network." Id. According to the RD, a division separate from the DNNSO is responsible for the security systems and policies in Telecommunication complexes and other Agency complexes and operates and maintains an integrated systemsĪnd technical coordination control center and help desk to coordinate problem identification and resolution Network operations issues with applications and support staff manages traffic flow between Management for prompt resolution serves as the initial point of contact for user and technical problem determinationįor telecommunications diagnoses data-center problems, hardware and network problems, and coordinates Operations, analyzes equipment problems, and effects proper maintenance and repair reports outages to vendor Of program and management data over Agency-established networks monitors telecommunications Manages the installation, relocation, and operations of the telecommunication network facilities for the transmission The DNNSO is a division of the Office of Telecommunications and Systems Operations (OTSO) which ROCCs are part of the Remote Operations Management Branch, which is part of the Division of National Network Services and Operations (DNNSO). The IT Specialists and the LTC are employed in the Philadelphia ROCC. The Union filed a petition seeking an election to include Information Technology (IT) Specialists and a Lead Technical Controller (LTC) in its nationwide consolidated bargaining unit of nonprofessional employees. The RD found that the nonprofessional employees in the Social Security Administration, Office of Telecommunications and Systems Operations, Division of National Network Services and Operations, Remote Operations Management Branch, Remote Operations Communications Center (ROCC), Philadelphia, Pennsylvania are not excluded from a proposed bargaining unit because they are not engaged in "security work which directly affects national security" within the meaning of § 7112(b)(6) of the Federal Service Labor-Management Relations Statute (the Statute).įor the following reasons we deny the application for review. The Agency seeks review of the Regional Director's (RD's) Decision and Order and Direction of Election. The American Federation of Government Employees (Union) filed an opposition to the Agency's application for review. This case is before the Authority on an application for review filed by the Social Security Administration (Agency) under § 2422.31(c) of the Authority's Regulations. Before the Authority: Dale Cabaniss, Chairman, andĬarol Waller Pope and Tony Armendariz, Members
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